Ever wondered where the magic happens here at New Forest Clothing? Well, now you can take a virtual stroll through our brand new, state-of-the-art warehouse in Three Legged Cross, Dorset! We're excited to share a short video tour giving you an exclusive look behind the scenes.
As some of you may know, the summer of 2022 marked a significant milestone for us. Our growing family and ever-expanding range of quality outdoor clothing meant we needed more space to operate efficiently. This led us to our fantastic 11,500 sq. ft. office and warehouse facility – a move that has truly allowed us to streamline our operations and hold even more of the outdoor gear you love. Thanks to this modern facility, our dedicated team can work even more effectively to get your orders to you quickly and efficiently.
When you choose New Forest Clothing, you're not just buying outdoor wear – you're supporting a close-knit, family team passionate about delivering excellence. Unlike many online retailers, we take pride in stocking every single product you see on our website right here in our warehouse. This means that when you place an order, it's our own team who meticulously pick, pack, and ship it directly to your door – no drop shipping involved!
We understand that you're eager to receive your new gear, which is why we strive to dispatch all orders placed before 3 pm on the very same day (though please bear with us during busier periods). While we don't have a physical shop or showroom just yet, our friendly customer service team is always on hand to handle any returns or exchanges swiftly and efficiently. We're proud to offer free exchanges, and for those urgent needs, our instant exchange service ensures you get what you need without delay.
To make your shopping experience as smooth as possible, we've invested in cutting-edge technology to manage our order fulfilment process. This ensures that every item is carefully checked, securely packed, and dispatched promptly, ready for your next adventure.
And because we care deeply about the environment that inspires our brand, we're committed to sustainability. That's why your order will arrive in thoughtfully chosen, eco-friendly packaging. Our mailing bags are crafted from robust natural wet strength brown paper, offering impressive strength and reliability. The open mouth design makes packing quick and easy for our team, while the double peel and seal strip ensures a secure journey to you and provides a convenient, reusable option for any returns. For larger orders, we've opted for sturdy cardboard boxes sealed with recyclable Kraft Paper Tape, featuring a natural rubber adhesive.
We hope you enjoy this little glimpse into our new home! It's here that our dedicated team works hard to bring you the quality outdoor clothing you love, backed by the reliable service you deserve. Thank you for being a part of the New Forest Clothing family!
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